Shopping Notes
Q What payment methods are currently offered?
Q How is the shipping cost calculated?
Q Delivery timemethod
Q How do I change my order, shipping addresscancel my order?
Q How many days does it take to receive the product after ordering?
Q How to pay by ATM transfer?
Q How to handle returnexchange?
Q Party set contains alcohol, how to confirm the legal age of consumers

Q What payment methods are currently offered?
A.
We currently provide online credit card and ATM transfer
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Q How is the shipping cost calculated?
A.
Shipping costs vary depending on the quantity of items you purchase and the shipping method
Because the products on this site are all frozen
The delivery fee to the old house starts from 140, and you can choose to pick it up in the greater Taipei area

【Self Pickup】
Moodcocktails Fuyang Office
Address: No. 2, Lane 108, Fuyang Street, Daan District, Taipei City 106
Time: Monday to Friday 11am-7pm
Tel: 0970 005309
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Q Delivery timemethod
A.
home delivery
D places an order, D+2 home delivery
Black Cat Delivery Service (Monday~Saturday)
Taiwan Home Delivery (Monday~Saturday)

Family Mart Freezer Pickup
Order D, D+3 can be picked up at designated Family Mart convenience stores

self pick up
Moodcocktails Fuyang Office
Address: No. 2, Lane 108, Fuyang Street, Daan District, Taipei City 106
Time: Monday to Friday 11am-7pm
Tel: 0970-005309

Please read the relevant information or contact customer service before placing an order
【Mu·Cocktail Customer Service】
TEL: 0970-005309
Line Official Account ID: @moodcocktails

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Q How do I change my order, shipping addresscancel my order?
A.
Change Order:
After the order is sent out, the order content cannot be modified. If you need to modify it, you can log in to your account through "Member Login", cancel the order and place a new order.
cancel order:
Before the order enters the packaging operation, you can log in to the account through "Member Login" to cancel the order by yourself. Log in to the account through "Member Login" > enter the status of "Order Inquiry/Question and Answer/Return Inquiry" and click "Cancel Order", and the order is completed cancel order.

※ Once the order is cancelled, it cannot be restored.
※ If the ordered product has entered the packaging operation, please cannot cancel the order for you.
※ Remind you, if you cancel the order and re-order, please refer to the current page for the product inventory!
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Q How many days does it take to receive the product after ordering?
A.
The normal shipping time is: order today, ship tomorrow.
But please be careful: no shipments will be made on Saturdays, Sundays and public holidays, and orders that exceed the daily cut-off time will have to wait an extra day.

The closing time for receiving orders from Monday to Friday is 13:00 pm every day, and if it exceeds 13:00 pm, the delivery time will be added by one day.
Orders placed after Friday pm13:00 to Sunday will be shipped on Monday.
The actual shipping time will still be adjusted according to the order quantity, and the shipment may be advanced or delayed. If there is an emergency that delays the shipment for more than 2 days, it will be announced in the latest news on the website.

※After placing an order, please pay attention to the pick-up/delivery notification SMS and E-mail.
※If the shipment volume increases, please refer to the latest announcement for the shipment time!
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Q How to pay by ATM transfer?
A.
After selecting ATM transfer at checkout, the system will automatically generate a set of ATM transfer account numbers corresponding to the order.
Please write down this group of ATM account numbers, and enter this group of account numbers when using physical ATMs or online ATMs to transfer funds.
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Q How to handle returnexchange?
A.
According to Article 2, Paragraph 1 of the "Applicable Guidelines for Reasonable Exceptions to the Right to Terminate Communication Transactions": Products that are "easy to be corrupted, have a short shelf life, or will expire when the contract is terminated" fall under the proviso of Article 19, Paragraph 1 of the Consumer Protection Law. called reasonable exceptions. From January 1, 2015, fresh food does not apply to Article 19 of the Consumer Protection Law, and does not enjoy a 7-day appreciation period, and cannot be returned or exchanged after the order is placed.

If the goods are broken or damaged during transportation, or the items of the goods are wrong, please take a photo within 2 hours to save the certificate and contact the customer service immediately to arrange a follow-up replacement.

The quality of the whole production process is strictly monitored to keep the four compartments of the original liquid and the pulp from staining each other
Freezer storage, shelf life 1 year
If you find that some of the ice bricks have melted after opening, it will not affect the taste of drinking, please use it with peace of mind
The bartending capsules are protected by the carton lining, please avoid the capsules from colliding to avoid damage
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Q Party set contains alcohol, how to confirm the legal age of consumers
A.
Due to Taiwan's legal regulations, it is not allowed to sell alcoholic products online. For related alcoholic products, only inquiries are available online, please contact the official customer service line, and come to the store to purchase.
Don't drink and drive.
Those under the age of 18 are not allowed to drink alcohol.
Do not sell alcohol to persons under the age of eighteen.

【Moodcocktails customer service】
Address: No. 2, Lane 108, Fuyang Street, Daan District, Taipei City (260 meters from MRT Linguang Station)
TEL: 0970-005309
Line Official ID: @moodcocktails

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